Singapore - a smart city?

This is very nice piece of public relations (which makes our government leaders very proud), but it is far from reality.
http://readwrite.com/2016/09/12/pragmatism-keeps-singapore-global-smart-city-leader-cl4

We are inefficient. It is difficult to interact with the government agencies. We have to spend a lot of time to make online transactions. Many companies write cheques because online payments are badly designed. We don't even display the name or sequence number of the bus stops or make any voice announcements. Commuters have to figure out for themselves.